FAQs

Frequently Asked Questions

Find answers to frequently asked questions about RS Visuals in Dasmariñas, Cavite.

How do I book a session?

Visit www.rsvisualsph.com and click “Book Now.” Select your preferred package and schedule, fill in your details, and proceed with payment to confirm your reservation.

After submitting your proof of payment, a confirmation email will be sent to you once your reservation has been
verified.

What payment methods do you accept?

We accept GCash, bank transfer, and cash payments. Full payment details will be provided during booking confirmation.

Do you accept walk-ins?

Yes! Walk-ins are welcome, subject to slot availability.

For weekends (Saturday–Sunday), advance booking is highly recommended due to high demand.
Booking in advance allows you to secure your preferred time slot and package, while walk-ins are not guaranteed and will be accomodated based on availability.

Please note that confirmed bookings will be prioritized.

Where are you located?

We are located on the 3rd floor of Veluz-Frances Plaza, Aguinaldo Highway, Dasmariñas, Cavite (near WalterMart, MG Dasmariñas, Petron, and in front of JRS Express). Get map details here.

What are your operating hours?

Monday – Friday
11 AM – 7 PM

Saturday – Sunday
9 AM – 9 PM

Is parking available?

Yes! One (1) complimentary parking slot is available per booking.

Can we arrive early?

Yes. We recommend arriving 10 minutes early for check-in, orientation, and preparation before your session. If you arrive earlier, you may wait in our lobby area until your schedule begins.

What happens if we arrive late?

Your session will start and end exactly as scheduled, regardless of late arrival. We kindly encourage clients to arrive on time to maximize their session.

Do you allow rescheduling?

Yes. We allow one (1) free reschedule per booking if requested before the 3-day lock-in period.
Please note:

Rescheduling requests must be made through our team.
Clients cannot reschedule appointments on their own.
Only one reschedule is allowed per booking.

Rescheduling Fees (within the 3-day lock-in period):

₱250 — Classic, Deluxe, & Graduation Packages
₱500 — Premium & Platinum Packages

To avoid fees and secure your preferred schedule, we highly recommend finalizing your appointment date and time before booking.

Are bookings refundable?

Bookings are non-refundable for cancellations and no-shows. Failure to show up for your appointment will
automatically forfeit the booking and payment.

Can I transfer my booking to another person?

Yes! Bookings may be transferred to friends or relatives , provided that the same schedule, package, and session time will still be followed

Is your studio pet-friendly?

Absolutely! Pets are welcome at RS Visuals. 🐾

Dogs must wear a diaper during the session. 🐶
Up to 2 small to medium-sized pets or 1 large pet are free.
Additional pers are charged ₱100 per pet.

Please let us know in advance if you will be bringing a pet.

Do you have a makeup artist available?

Yes! We can connect you with a makeup artist upon request.
Please note that makeup services are not included in our packages and require a separate payment.

What happens if studio equipment or backdrops get damaged?

Clients may be held liable for any proven loss or damage that occurs during their session.
Damage fees start at ₱100 and may exceed ₱1,000+, depending on the severity of the damage.

How does the self-shoot work?

Our staff will assist you with the setup and guide you on how to use the remote shutter before your session begins, making the experience easy and beginner-friendly.

Can I extend my shooting time?

Yes! You may extend your session as long as there are no scheduled clients after your booking.

₱300 — 15 minutes
₱500 — 30 minutes

Do self-shoot packages include printed copies?

Self-shoot packages include all soft copies only. Prints and frames are not included, but may be availed separately after your session.

Can we avail prints and frames?

Yes! RS Visuals offers print and frame packages starting at ₱250.

Clients may choose from:

4R Prints
5R & 8R Frames
Our best-selling A3 Frames

All printed photos include color enhancement and the RS signature filter before printing. Kindly check our print packages for more details.

How many soft copies do we get?

All raw digital copies taken during your session will be sent via Google Drive or AirDrop on the same day.

Please note that Google Drive links are only accessible for 7 days, so we recommend downloading your photos immediately.

Are the photos enhanced?

All photos are delivered in high quality and are studio-ready.
If you would like enhanced photos, we offer a Photo Enhancement Add-On for ₱200 per 10 photos.
Please allow 1-3 days for processing, depending on the editiong queue.

Can I add extra pax to my chosen package?

Yes! Additional pax are welcome. An extra fee of ₱300 per person will apply.

Are kids counted in the number of pax?

Yes. Kids and infants are included in the total pax count. Only pets are free of charge based on our pet guidelines.

Can we choose our backdrop?

Yes! You may choose from our available free backdrops based on your package.
The number of free backfrop choices varies per package.
Please note that free backdrops cannot be exchanged for premium or add-on backdrops.

Can we bring companions inside the studio?

Yes! Companions are welcome inside the studio. Please note that only clients included in the paid package may participate in the photoshoot

Do you have clothes available in the studio?

We love seeing clients express their own style! We encourage you to bring your own outfits that match your preferred peg, theme, or aesthetic for a more personalized shoot experience.

You may bring as many outfit changes as you’d like during your session. Each studio also includes its own dressing room for outfit changes.

Can I change outfits during the shoot?

Yes! You may change outfits in our dressing room during your session.

Please note that your session will start and end exactly as scheduled, so we encourage clients to manage their time wisely.

Use of props?

All studio props may be used freely during your session. Clients are also welcome to bring their own props to personalize their shoot experience.

To help maintain the studio, we kindly ask everyone to observe proper care, CLAYGO practices, and RS Visuals’ Lost and Damages Policy.

Can I take photos outside the studio?

Yes! You may use your phone to take mirror selfies or mini photoshoots in our amenities such as the reception, vanity, dressing, and waiting areas.

Do you allow studio rental?

Yes! We offer studio rental services good for 3 hours.

Rates:
Weekdays — ₱3,000
Weekends — ₱3,600

Can we extend beyond 3 hours?

Yes! Session extensions are allowed as long as there are no scheduled clients after your booking.

Extension Rates:

Weekdays
• ₱700 — 30 minutes
• ₱1,000 — 1 hour

Weekends
• ₱800 — 30 minutes
• ₱1,200 — 1 hour

What is included in studio rental?

Studio rental includes:

Creative space for up to 5 pax
Studio lighting
Seamless backdrops (white, black, and gray)
Vanity area
Dressing room
WiFi
Air conditioner
Parking space

Please note that studio rental is different from self-shoot services. Camera, monitor, and remote shutter are not included in the rental package.

Kindly check our studio rental details for more information.

Is setup and preparation time included in the rental hours?

Yes! Setup, preparation, and cleanup are already included within your booked rental hours.

What if we exceed 5 pax?

Studio rental is recommended for up to 10 pax for a more comfortable experience.

An additional ₱150 fee will apply per extra pax beyond the included 5 pax.

Clients may still exceed the recommended capacity depending on their preferred comfort and available studio space.

Can we bring our own photographer/videographer?

Yes! Outside photographers and videographers are welcome. Kindly inform us in advance. Please note that additional fees may apply for personal lighting equipment and studio add-ons.

Do you have an in-house photographer?

Yes! We have our own in-house photographer available for sessions. We can connect you upon request.

Hiring a photographer allows you to enjoy a more guided and hands-free shoot experience with professional posing assistance, lighting direction, and creative shot guidance throughout your session.

Availability, rates, and arrangements will be coordinated directly between you and the photographer. Sample works may also be shared for your reference.

Do you have a makeup artist available?

Yes! We can connect you with a makeup artist upon request.

Availability, rates, and arrangements will be coordinated directly between you and the artist. Sample works may also be shared for your reference.

Are there additional fees for using personal equipment?

Yes! Additional fees may apply for clients bringing their own lighting equipment due to electricity consumption, equipment usage, and studio setup requirements.

Personal Equipment Fees:
• Video Light — ₱200 per light
• Strobe Light — ₱150 per light

Available Add-ons:
• Canon M50 with Kit Lens — ₱1,000
• Video Light SL150II — ₱400
• Additional Modifier — ₱150 each
• Memory Card with Google Drive File Transfer — ₱200

Kindly coordinate with us in advance to avoid misunderstandings and unexpected charges.

Can we rent your equipment outside the studio?

For safety and equipment protection, rentals are currently limited to in-studio use only.

Can we eat inside the studio?

Yes! Food and drinks are allowed inside the studio. We kindly ask clients to observe proper CLAYGO practices and RS Visuals’ Lost and Damages Policy.

Can we move the furniture or studio setups?

Yes! Clients may move furniture and studio setups as long as they are handled with proper care and returned to their original placement after the session. RS Visuals’ Lost and Damages Policy will apply for any proven damages.